Pro Facilities Services Pvt. Ltd., New Delhi, India
Pro Facilities Services Pvt. Ltd. (PRO FAC) is one of the best and oldest Facility Management Company in North India, with a track record of over 15 years of existence and looking after varied property care, maintenance and management works.
Process: Contracts & Collections
Highlights:
- Distinction of Increased Collection revenues by 45% with no clients / projects / Business loss.
- Spearheaded process-improvement projects to ensure accurate, timely data delivery, reduced operations expense, and effective relationships with regulatory organizations and vendors, resulting in:
- − 48 percent improvement in service accuracy/reliability
- − 100 percent on-time delivery of our services to internal customers and regulatory agencies
- − 18 percent reduction in vendor costs
- − 60 percent FTE reduction through improved efficiencies
- − 37 percent improvement in overall internal customer satisfaction rating.
Key Result Areas:
- Develop and manage collections and credit programs.
- Managed multicultural team of over 250 FTE (Full Time Employees) and 15 multi-function Managers spread across 11 offices.
- Supervise inquiry of clients and providers and observe the collection of totals due to association and handle the daily activities of Collection teams.
- Plan collection policies and processes and check its implementation.
- Encourage and train the subordinates, appraise and evaluate Team member’s performance and offering counselling.
- Organize regular target statistics and also Team reports for Sr. management.
- Avoid losses, creating repayment arrangements, re-plan repayments.
- Advice delinquent clients on the account maintenance.
- Negotiations and restructuring re-payments.
- Start repossession on the old due accounts where delinquent hasn’t been determined.